• Food Service Department

    Dining room staff


    Food Service


    Are you a food and beverage professional who wants to develop your career? Are you as passionate about the artistry of plating food as you are about finding the perfect combination of flavors? Do you want to have the opportunity to share ideas and learn from world-class chefs and an award-winning team?
    If you answered yes to these questions, and you have experience working for a five-star restaurant, hotel or resort, you could shine as part of the modern, luxurious vacation brand's
    Work for a industry leaders in delivering award-winning, world-class cuisine and impeccable service, all driven by our team of passionate food and beverage professionals from around the world, united in a proud commitment to excellence.

    Snack Attendant Casual Dining


    POSITION SUMMARY


    To provide a friendly and professional service to the guests in the buffet service area.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.  This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of three years food and beverage experience in an upscale hotel, resort or cruise ship (shipboard experience preferred).  Knowledge of proper cleaning techniques, requirements and use of equipment.  Completion of high school or basic education equivalency.

    Language Requirements:

     Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.  Ability to speak additional languages such as Spanish, French or German preferred. Physical Requirements:  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

    Assistant Waiter/ress


    POSITION SUMMARY


    Provides a friendly and professional service to the guests in the Restaurant and buffet area, and assists the waiter in anticipating and fulfilling the guests needs.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    To support Celebrity Cruises' mission of becoming "the world's ultimate premium cruise line with a taste of luxury," all duties and responsibilities are to be performed in accordance with Celebrity Cruises' Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.
    Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function. This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of three years experience in a food preparation/service position in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred).
    Completion of high school or basic education equivalency required.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Waiter/ress


    POSITION SUMMARY


    Provides friendly and professional service to the guests in the restaurant and buffet area, anticipating and fulfilling their needs.

    ESSENTIAL DUTIES & RESPONSIBILITIES


    To support Celebrity Cruises' mission of becoming "the world's ultimate premium cruise line with a taste of luxury," all duties and responsibilities are to be performed in accordance with Celebrity Cruises' Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.
    Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of three years experience in a food preparation/service position in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred).
    Completion of high school or basic education equivalency required.
    Ability to analyze and interpret documents such as recipes and manuals.
    Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
    Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    Must have the physical ability to carry 16 covers (15-20 Kg.; approximately 44 pounds).
    For female Dining Room Waiters, 12 covers only.
    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.

    Assistant Maitre D'


    POSITION SUMMARY


    Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    To support Celebrity Cruises' mission of becoming "the world's ultimate premium cruise line with a taste of luxury," all duties and responsibilities are to be performed in accordance with Celebrity Cruises' Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met.
    Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
    Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of five to eight years hospitality management experience (shipboard experience preferred), or an equivalent combination of experience and education.
    Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
    Very strong management skills in a multicultural and dynamic environment.
    Very strong communication, problem solving, decision making, and interpersonal skills.
    Superior customer service, teambuilding and conflict resolution skills.
    Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
    Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
    Intermediate computer software skills required.
    Possess a good understanding of basic accounting principles such as numbering flow, "Debits/Credits", adjusting entries and corrections.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.
  • Beverage Service

    Beverage Department

    Beverage


    If you are passionate about working in the Food and Beverage industry and enjoy providing guests with outstanding service and a memorable vacation experience, please inquire about how to begin an exciting beverage career.
    Beverage Service professionals are responsible for providing friendly, highly personalized and detail focused service to our guests from around the world.

    If you have a passion for excellence, professional experience working in 5-star hotels, resorts or cruise ships and take genuine pride in turning experiences into memories, please explore our exciting career opportunities.

    Bar Utility


    POSITION SUMMARY


    Assists the bartenders in keeping the bar and pantry clean and organized.

    FINANCIAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position does not have supervisory responsibilities.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of one year beverage-related experience (shipboard experience preferred), or an equivalent combination of experience and education.
    Completion of high school, vocational school or basic education equivalency required.
    Ability to analyze and interpret documents such as recipes and manuals.
    Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
    Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Bar Server


    POSITION SUMMARY


    Promotes and provides beverage services throughout the ship to the guests. Improves and maintains sales. Responsible for keeping workstations clean, orderly and properly set with clean ashtrays and table tents

    FINANCIAL RESPONSIBILITIES

    This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.

    Ensures that guests are charged for pertinent special requests and services.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of two year beverage-related experience (shipboard experience preferred), or an equivalent combination of experience and education. Completion of high school, vocational school or basic education equivalency required. Ability to analyze and interpret documents such as recipes and manuals.
    Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
    Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Language Requirements:


    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Bartender


    POSITION SUMMARY

    Provides efficient, fast, professional and courteous service to all guests, as well as demonstrating excellent salesmanship. The goal of this position is to help maintain a smooth operation of the bars on a day-to-day basis according to company policy.

    FINANCIAL RESPONSIBILITIES

    This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
    Ensures that all communication costs are kept under control.
    Ensures that guests are charged for pertinent special requests and services.
    Identifies potential expense reductions through cost control. Analyzes operational problems and establishes controls. Reviews timesheets and forwards to the Food & Beverage Manager for approval. May prepare a variety of reports and letters utilizing personal computer system and equipment.
    Ensures that items are requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.

    Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
    Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of three years beverage-related experience (shipboard experience preferred), or an equivalent combination of experience and education.
    Completion of high school, vocational school or basic education equivalency required.
    Ability to analyze and interpret documents such as recipes and manuals.
    Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
    Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Sommelier


    POSITION SUMMARY

    Promotes and provides an excellent wine service to the guests. Improves and maintains wine sales.

    FINANCIAL RESPONSIBILITIES

    This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
    Ensures that all communication costs are kept under control.
    Ensures that guests are charged for pertinent special requests and services.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.

    This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of five years beverage-related experience (shipboard experience preferred), or an equivalent combination of experience and education.
    Completion of high school or basic education equivalency required.
    Ability to analyze and interpret documents such as recipes and manuals.
    Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
    Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

     While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
  • Housekeeping Department

    Housekeeping

    Housekeeping


    Onboard cruise ships, the staterooms and public areas are meticulously maintained by our highly trained housekeeping staff. With attention to detail, and a warm smile to greet our guests and each other, the team focuses on exceeding expectations in every respect. It is one of the largest departments onboard and those selected to join the team take great pride in ensuring the highest standards of cleanliness and guest service.
    Please explore our housekeeping opportunities if you are passionate about motivating and inspiring teams to the highest levels of performance.

    Cleaner


    POSITION SUMMARY


    Maintains public areas in a clean and orderly condition by performing the following essential duties and responsibilities during scheduled shift (day or night).

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets.
    This position is responsible for cost containment through the proper use, handling and maintenance of chemicals, supplies and equipment.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort or cruise line (shipboard experience preferred).
    Knowledge of proper cleaning techniques, requirements and use of equipment.
    Knowledge of proper chemical handling.
    Ability to apply customer service skills, according to Company policy, when interacting with guests and coworkers.
    Completion of high school or basic education equivalency preferred.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Assistant Stateroom Attendant


    POSITION SUMMARY


    Assists the Stateroom Attendant in maintaining an assigned section of guest staterooms and corridors, in a clean and orderly manner by performing the following essential duties and responsibilities.

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets. This position is responsible for cost containment through the proper use, handling and maintenance and distribution chemicals, supplies, equipment, stateroom amenities and consumable items.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of one year or one contract previous cleaning experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
    Knowledge of proper cleaning techniques, requirements and use of equipment.
    Knowledge of proper chemical handling.
    Ability to apply customer service skills, according to Company policy, when interacting with guests and coworkers.
    Completion of high school or basic education equivalency preferred.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Stateroom Attendant


    POSITION SUMMARY


    Maintains an assigned section maximum up to 23 guest staterooms and corridors in a clean and orderly manner by performing the following essential duties and responsibilities.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.  This position does not have supervisory responsibilities.  Provides lead worker assistance to the Assistant Stateroom Attendants in their assigned area.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

     Minimum one to two years previous cleaning experience in an upscale hotel, resort or cruise line (shipboard experience preferred).  Knowledge of proper cleaning techniques, requirements and use of equipment.  Knowledge of proper chemical handling.  Ability to apply customer service skills, according to Company policy, when interacting with guests and coworkers.  Completion of high school or basic education equivalency preferred.

    Language Requirements:

     Ability to speak English clearly, distinctly and cordially with guests.  Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.  Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

     While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
  • Culinary Department

    Culinary Department

    Culinary Department


    Are you a food and beverage professional who wants to develop your career? Are you as passionate about the artistry of plating food as you are about finding the perfect combination of flavors? Do you want to have the opportunity to share ideas and learn from world-class chefs and an award-winning team?
    If you answered yes to these questions, and you have experience working for a five-star restaurant, hotel or resort, you could shine as part of the modern, luxurious vacation brands.
    Extraordinary cuisine is a critical part of the cruise vacation experience. Food and Beverage operations team dazzles and delights guests every day in restaurants, bars and lounges on our fleet of modern, sophisticated cruise ships. As a member of the culinary team, you could help innovate and prepare a menu of globally influenced blend of classic and contemporary menu items.
    If you are a high-energy individual with the desire and ability to inspire others, we encourage you to be part of culinary team.

    Cook Assistant


    POSITION SUMMARY


    The Asst. Cook Buffet operates under the guidance of the Ex. Sous Chef. He/she reports to the supervisor on duty (CDP Buffet). He/she directly reports to the 1st. Cook. He/she is responsible for all food production as indicated in his/her specific job title, the menu plan, recipes and methods. He/she works in various areas of food production on and off the ship. Checks and tastes all food at his/her station. He/she is responsible to take care of all requests from the supervisor on duty. He/she is responsible to inform the supervisor on duty when routine work, for various reasons, cannot be executed in the given time frame and await further instruction. He/she shall report all equipment and machinery defects in his/her area of responsibility.

    QUALIFICATIONS

    2 years Utility Galley on cruise ships or 3 years experience in the hotel/restaurant environment. Good cooking skills. Good oral and some written communication. Has the ability to taste all foods to assure correct preparation. Able to train subordinates in all USPH matters and quality food production in the special order station.

    Language and Other Requirements:

    Ability to speak English cordially with crew and guests. Has some ability to read and write English in order to understand and interpret written procedures.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Has the ability to lift and/or move up to 50 pounds.

    Pastry Cook


    POSITION SUMMARY


    BASIC PURPOSE

    The 1st. Cook Pastry operates under the guidance of the Executive Chef. He/she take their orders directly from the CDP Pastry. He/she will report to the Sous Chef Pastry if the CDP Pastry is not on duty. He/she is responsible for all dessert production as indicated in the menu plan, recipes and methods and as assigned by the supervisor. Ensures that production is efficient and no waste occurs. He/she supervises the Pastry Cook and Asst. Pastry Cook in the pastry station. He/she is responsible to take care of all requests from the supervisor (above) pertaining to specific assignments that may arise with short notice, due to special functions, itinerary or other unforeseen changes. He/she is responsible to frequently communicate the status of all pastry food production to the supervisor (above). He/she is responsible to supervise, monitor and delegate all, and extra work-load to subordinates within a timely and cost efficient manner. He/she is responsible to inform the supervisor when routine work, for various reasons, can’t be executed in the given time frame and await further instruction. He/she shall inspect all equipment and machinery used in their area of responsibility and report any problems or situations to the Executive Chef or the Chef’s Personal Assistant. He/she has a thorough knowledge of the culinary pastry arts and is fully responsible for the quality and presentation of food leaving the station. He/she is training the Pastry Cook and Asst. Pastry Cook whenever time allows it. Make sure all food is stored and all areas are cleaned to USPH standards.

    Language and Other Requirements:

    Ability to speak EnglishHas the clearly, distinctly and cordially with crew and guests. Has the ability to read and write English in order to understand and interpret written procedures. Has basic computer skills.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Has the ability to lift and/or move up to 50 pounds.

    Sous Chef


    POSITION SUMMARY


    Reports directly to the Executive Sous Chef or supervisor (above) on duty. The Sous Chef ensures the efficient operation of his/her area of responsibility as assigned by the Executive Sous Chef, which could be the entire galley or part of the galley (depending on the size of the vessel), i.e. Main Galley, Buffet or Specialty Restaurants.
    • Constantly analyzes cost and quality of food production, knows to manage within his set budget and adheres to all company policies.
    • Maintains all standard operational procedures (SOP) as set by the corporate office.
    • Assures safe, quality food products and complete guest satisfaction.
    • Responsible to implement and maintain all standards set by the Corporate Office.
    • Establishes the manner and means to train personnel in their area of responsibility according to standard operating procedures.
    • Produces and maintains the highest food quality and controls for all food products served in all food areas, according to the needs and desire of the company.
    • Works within the food cost budget, always checks/adjusts food requisitions and controls waste.
    • Instrumental in assuring the highest health, sanitation and safety standards necessary in food handling and overall galley cleanliness.
    • Establishes a plan, within the time management agreement, to assure safe and constant food production according to daily needs of our guests and company expectations.
    • Guarantees that menus, recipes, methods, pictures and specifications given by the corporate office are followed exactly.
    • Checks all assigned food outlets (restaurants, buffets, action stations, and food displays) for creativity, quality, cleanliness and food safety.
    • Assures timely set up, schedules well trained cooks in all areas in proper uniform.
    • Delegates and checks all special food functions in person.
    • Shares the overall responsibility of proper storing procedures, food orders, food cost, equipment, sanitation and hygiene with the Executive Sous Chef.

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets.
    This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
    Ensures that all communication costs are kept under control
    Ensures that guests are charged for pertinent special requests and services.
    Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control. Ensures the continuous operation of computer related equipment. Records production and operational data on specified forms. Analyzes operational problems and establishes controls. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly. Reviews timesheets and forwards to Food & Beverage Manager for final approval. Prepares a variety of reports and letters utilizing personal computer system and equipment.
    Reviews requisitions from his/her staff and forwards to the Executive Sous Chef. Requires the items be requisitioned in correct quantities, within acceptable time frames and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function. Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
    Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement. Conducts meetings with team once per cruise. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of 3 years experience as a Sous Chef in an upscale hotel/ resort environment. 1 year cruise ship or convention banqueting service (shipboard experience preferred).
    Culinary school degree required.
    Strong management skills in a multicultural and dynamic environment.
    Strong communication, problem solving, decision making and people skills.
    Teambuilding and conflict resolution skills.
    Good planning, coaching, organizing, controlling, and evaluating skills.
    Intermediate computer software skills required.
    Possess a good understanding of basic accounting principles.
    Ability to write reports.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Executive Chef


    POSITION SUMMARY


    The Executive Chef is responsible for providing overall leadership in the ship’s Galley Operations and ensures that galley areas are operating in accordance with Company Operating Standards.
    The Executive Chef ensures the achievement of company targets for guest satisfaction, shareholder value, employee satisfaction, and other key results areas.

    Qualifications:

    • Minimum of five years experience as an Executive Chef in a world class kitchen leading a team of thirty or more in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred).
    • Excellent platform skills, very outgoing, able to capture the attention of a large audience
    • Displays a strong command of global cuisine.
    • Culinary school degree highly preferred from an accredited university.
    • Strong management skills in a multicultural and dynamic environment.
    • Excellent communication, problem solving, decision making, and interpersonal skills.
    • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.
    • Proven ability to deliver the highest level of personalized service and guest satisfaction.
    • Proven track record of guiding staff development and ensuring employee satisfaction in a high volume environment.
    • Working knowledge of computers, Internet access, and the ability to navigate within several software packages such as Excel, Word, or related programs.

    Competency:

    Job Skills/Results:

    Key Performance Indicators (KPI’s): KPI’s assigned to position/department.

    Operational Effectiveness:

    • Ensures all culinary standards and procedures are executed consistently
    • Is present in operational areas during key periods – Actively monitors all food quality and takes corrective action immediately to ensure guest satisfaction
    • Conducts pre-service line inspections and tastings in all service areas including main galley, specialty restaurants, and buffet restaurant.
    • Effectively plans departmental activities including schedules, requisitions, production guidance and training
    • Ensures all galleys are clean and operate above and beyond compliance with relevant public health standards at all times
    • Ensures all equipment is cared for, properly repaired and maintained
    • Ensures adequate food product is on hand at all times, in all locations, and is prepared in 100% accordance with company standards
    • Ensures STAR, Safety, Environmental and other company policies and standards are consistently maintained.
    • Actively engages with guests and serves as an ambassador of the culinary experience; resolves guest complaints as needed
    • Develops and executes tactical plans to achieve financial targets
    • Creates and implements new ideas for operational efficiencies

    LEADERSHIP:

    Leadership Effectiveness:

    • Consistently lives by the F&B Operations Guiding Leadership Principles
    • Stays “above the line” and accepts ownership for achieving results in all areas of accountability including ratings, Food Cost, USPH, Workplace Safety and Crew

    Satisfaction

    • Inspires team through encouragement and recognition of outstanding performance
    • Resolves conflict with fact-based communication
    • Collaborates well and works up, down and across the organization
    • Creates a climate of trust and mutual respect
    • Steps forward and leads by example, working hands on with the team

    Modern Luxury:

    • Knows our brand standards and holds team accountable for executing against them at all times
    • Ensures team is well trained and capable of consistently delivering against operational standards
    • Ensures that all guest facing communication is professional, on brand and visually appealing
    • Is a role model for others and serves as a positive ambassador of Celebrity Cruises
    • Exhibits professional leadership presence, positive energy, drive, focus and passion at all times
    • Brings out the best in his/her team through authenticity, care, humility, and integrity
    • Always thinks of team before self and effectively fosters teamwork

    Talent:

    • Ensures the effective training of all crew, including direct reports
    • Coaches and develops direct reports and high potential members of the F&B team
    • Provides candid performance feedback and takes appropriate action to improve performance
    • Accurately identifies talent and follows the company’s promotions process

    Physical & Language Requirements:

    • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    • All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
    • All shipboard employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

    Administrative Asst


    POSITION SUMMARY


    This position is responsible to provide administrative duties to the Executive Chef and Galley Management.

    Financial Responsibilities

    Financial responsibilities for budget, expenses and/or achievement of revenue targets.
    This position is responsible for direct cost containment through the proper use of courtesy gestures, supplies and the reward of prizes.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job. Two to three years of word processing experience in a secretarial capacity preferred.
    Ability to type 40-50 WPM.

    Hiring Requirements:

    Working knowledge of computers in a Window environment with emails Microsoft Word, Excel and related printers and equipment.
    Knowledge of standard office procedures and organization skills. Ability to operate basic office equipment, including telephone, copy machine, fax, adding machine, etc.
    Excellent interpersonal skills to communicate with all levels of management and employees.
    Excellent organizational skills.
    Completion of high school or GED required; university degree preferred.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
  • Entertainment Department

    Entertainment Department

    Entertainment


    Are you passionate about the fields of entertainment and recreation, and want to be a part of delivering a guest experience that is innovative, fun and full of WOW!? If so, then we invite you to become a part of our shipboard team of experienced professionals and performers.
    Team of entertainment technicians work behind the scenes on state-of-the-art sound, light, video and rigging equipment to make our amazing productions possible. Create an atmosphere of fun and excitement on the ships by hosting a wide variety of events and activities for guests of all ages, including youth activities, sports and recreation events and general activities.
    Interested in a possibly of joining as a entertainment staff?

    Stage Staff


    POSITION SUMMARY


    This position is responsible for supporting and helping to deliver the best possible entertainment product to the guests. Primary duties include working back stage and in the main theater, Studio B, aquatheater and certain other entertainment venues during rehearsals and performances, as well as supporting the entertainment technical staff, group coordinator, Stage & Production Manager and certain other members of the cruise director’s management team.

    QUALIFICATIONS

    One to two years experience in the assembly and disassembly of stage equipment and props.
    Familiarity of stage productions.
    Background in electrical, technical, light and sound preferred.
    Ability to perform minor theatrical repair work such as carpentry and painting.
    Ability to assist cast members with costume changes.
    Completion of high school or basic education equivalency required.
    Completion of Bachelors or Associates in Technical Theater, Sound, Lights, A/V preferred.
    Special skills in sound, light or rigging preferred.

    KNOWLEDGE AND SKILLS

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, Portuguese, Italian, French or German preferred and taken preferably to European itineraries. Language aptitude testing may be requested. Fluency must be at a level to host activities and socialize with audiences of guests.

    PHYSICAL REQUIREMENTS

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Therefore, the ability to lift and/or move up to 50 pounds is necessary.

    Sound Technician


    POSITION SUMMARY


    Responsible for the operation and maintenance of all aspects of the sound system(s) in certain entertainment venues aboard the ship for a variety of events and activities.

    QUALIFICATIONS

    Education from a technical school preferred.
    Have a minimum of two years’ experience and a solid background in live sound reinforcement.
    Experience in musical theater is preferred.
    Be proficient in the operation of analog sound consoles such as those manufactured by Yamaha, Crest, and Mackie, analog gear such as compressors, limiters, noise gates, graphic and parametric equalizers, and effects processors such as those manufactured by Lexicon, T.C. Electronics, Eventide, and Yamaha.
    Be proficient in programming and operation of digital mixers such as those from Yamaha, Euphonix and DiGiCo.
    Must be skilled at all aspects of live audio from microphone and monitor placement to front of house and monitor mixing.
    Must be able to do basic troubleshooting and basic, routine maintenance on many types of audio gear including amplifiers, consoles, outboard audio gear, and be able to detect and replace blown speaker drivers.
    Have a good working knowledge of “backline gear” such as guitar, keyboard and bass guitar amplifiers.
    Must be familiar the operation of several types of recording and/or playback devices and formats including CD, multitrack, MP3 and digital multitrack.
    Working knowledge of computers and programs such as Windows XP is helpful, as is experience with DSP units such as Soundweb, Media Matrix and units by Rane.
    Must be able to work well with others. This is essential, as you will be working with a team of technicians, and you’ll be working with a cast of singers and dancers as well as featured entertainers on a regular basis.

    KNOWLEDGE AND SKILLS

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French, Italian, Portuguese or German preferred. Language testing may be requested.
    Should be able to read and interpret equipment manuals, operations manuals, memos, technical procedures and necessary rules and regulations. Should be able to effectively present information and respond to questions from Royal Caribbean employees and guests.

    PHYSICAL REQUIREMENTS

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Light Technician


    POSITION SUMMARY


    Responsible for the programming, operation and maintenance of the lighting, show control and fog/haze systems in certain entertainment venues aboard the ship for a variety of events and activities.

    QUALIFICATIONS

    Should have a minimum of 2 years experience with hands-on programming and operation of live performance lighting, as well as doing regular maintenance and upkeep on conventional and intelligent lighting fixtures.
    Musical theater and experience with show control systems such as those from Richmond Sound Design is preferred.
    Proficient in the operation of lighting control consoles and programs such as those from ETC, Wholehog II, III and Wholehog PC from Flying Pig Systems, and Martin Lightjockey.
    Working knowledge of, and have the ability to do basic troubleshooting and maintenance on several types of conventional and intelligent lighting fixtures, DMX controlled scrollers, ETC Sensor dimming systems, follow spotlights and haze and low fog systems, as well as the lighting control consoles and programs mentioned in the preceding paragraph.
    Must be able to work well with others. This is essential, as they will be working with a team of technicians, and they will be working with a cast of singers and dancers as well as featured entertainers on a regular basis.
    Education from a technical school preferred.

    KNOWLEDGE AND SKILLS

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Must be able to read and interpret equipment manuals, operations manuals, memos, technical procedures and necessary rules and regulations. Should be able to effectively present information and respond to questions from Royal Caribbean employees and guests.
    Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred. Languages testing may be requested.

    PHYSICAL REQUIREMENTS

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Rigging Specialist


    POSITION SUMMARY


    Sets up and operates all aspects of theatrical rigging systems, including motor lines, hoists, tracks, drums, lifts and programming of PC/PLC based automation systems.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum three years Professional Theater set-up experiences or equivalent including carpentry, electrician, conventional and moving light operation, and basic lighting maintenance, basic sound engineering and knowledge of pyrotechnics preferred.
    Working knowledge of theatrical rigging, maintenance and inspections including: hemp or counterweight rigging, automated systems, winch/motorized rigging, ground rigging, high steel, and rock climbing are preferred. Ability to troubleshoot, repair and maintain automated and manual rigging systems.
    Basic programming knowledge of PC/PLC based systems. Working knowledge of Windows NT, Word, and Excel. Familiar with current PC and PLC stage technologies and rigging operations.
    Successful completion of Foy operator basics training certificate required.
    Completion of training or equivalent stage/arena rigging courses such as Jay Glerum, Harry Donovan, Bill Sapsis, Tomcat preferred.
    Must possess adequate inventory of personal rigging/climbing gear such as harness, assorted sizes of slings, and carabiners. Personal supply of basic hand tools, static rope, or dynamic rope is to your advantage.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with co-workers and guests.
    Ability to effectively present information and respond to questions from groups of employees and guests.
    Ability to speak additional languages such as Spanish, Portuguese, Italian, French or German preferred and taken preferably to European itineraries. Language aptitude testing may be requested.

    Physical Requirements:

    All Employees must be physically able to hang in and work from a climbing/rescue harness between 20-100 feet off the floor for extended periods of time.
    While performing the duties of this job, the employee is regularly required to stand; sit, stoop, kneel, crawl, or walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat. Ability to lift and/or move up to 75 pounds.
  • Guest Activity

    Youth Staff

    Guest Activity


    Are you passionate about the fields of entertainment and recreation, and want to be a part of delivering a guest experience that is innovative, fun and full of WOW!?
    If so, then we invite you to become a part of shipboard team of experienced professionals and performers.
    Team of entertainment technicians work behind the scenes on state-of-the-art sound, light, video, and rigging equipment to make our amazing productions possible.
    And Guest Activities team members create an atmosphere of fun and excitement on our ships by hosting a wide variety of events and activities for guests of all ages, including youth activities, sports and recreation events, and general activities. Would you like to join superstar team of Guest Activities staff? Please review the available positions on top of this part of accordion.

    Youth Staff


    POSITION SUMMARY


    Organizes and leads youth activities, ages 6 months -17 years, in designated activity centers, assigned areas and throughout the vessel by performing the following essential duties and responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Bachelor’s degree in education, recreation or related field from an accredited university or college or the international equivalent.
    Three to five years experience working with large groups of youths ages 6 months -17years.
    Experience working in school sponsored youth groups, YMCA, camps or similar positions preferred.
    Infant and child CPR certification and life saving certification from the American Red Cross or similar certifying organization preferred.
    Ability to mediate, diffuse and/or resolve problems and negotiate resolutions.
    Ability to design creative activities while containing costs.
    Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word and Power Point.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to communicate in English tactfully with guests or parents to mediate, diffuse an/or resolve problems and negotiate resolutions.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and coworkers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Sports Staff


    POSITION SUMMARY


    Leads and participates in a variety of Sports Deck and Cruise Director activities and duties such as climbing wall, Flowrider, in-line skating, golf simulator, volleyball, basketball, golf course, ping pong, shuffle board, theme nights, spot lights, gangway etc. by performing the following essential duties and responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    One year physical fitness and/or recreational sports instruction background o with resorts, sports facilities or related recreational facilities required. Master of Ceremonies experience preferred.
    Ability to coordinate and instruct recreational sports and activities for large groups and/or individual sessions.
    Ability to provide one-on-one rock climbing wall instruction. Rock climbing (manual belay) certification preferred.
    Ability to provide one-on-one Flowrider instruction, Ultra Voyager Class only preferred.
    Experience in the operation and maintenance of the Flowrider or other similar water park equipment, preferred for Ultra Voyager Class only.
    Knowledge of the rules of basketball, volleyball, golf, ping-pong, shuffle board, etc.
    Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Certification and continuing education currency preferred in one of the following:
    American Council in Exercise (ACE), American Aerobic & Fitness Association (AAFA), American College in Sports Medicine (ACSM) or Sports/Fitness/Health Education degree from a college or university preferred.
    CPR certification and life saving certification from the American Red Cross or similar certifying organization preferred.
    Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages.
    Completion of high school or basic education equivalency required.
    One full year experience with the company in original o position hired.
    Meet expectations on most current evaluation onboard.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, Portuguese, Italian, French or German preferred and taken preferably to European itineraries. Language aptitude testing may be requested.

    Physical Requirements:

    Must be physically fit and able bodied enough to be trained to perform stilt walking in the parades onboard.
    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Cruise Staff


    POSITION SUMMARY


    Hosts and participates in shipboard recreational, entertainment and social programs geared towards adults and families. Serves as master of ceremonies to motivate, inform and entertain small and large groups of guests. Minimum hiring, language and physical requirements to perform the job.

    QUALIFICATIONS

    Hiring Requirements:

    One to two years master of ceremonies or professional entertainment (theatre, music, dance, comedy, etc.) experience with resorts, cruise lines, entertainment or recreational industries preferred.
    Ability to capture and manage the attention of a large group of people with microphone effective and courteous microphone techniques.
    Ability to provide basic instruction to a large group of people.
    Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Royal Caribbean International’s Gold Anchor Standards.
    Completion of high school or basic education equivalency required.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Broadcast Technician


    POSITION SUMMARY


    Coordinates satellite feeds, editing, shooting, graphics and video productions for onboard television system and produces live special events and video shows by performing the following essential duties and responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Two to three years television broadcast or television production experience required. Knowledge of broadcast, video productions and technical television operation production. This includes producing, directing, shooting and editing of feature length, short formats, commercial and documentary style programming.
    Bachelors or Associates degree in broadcasting, technical o field preferred.
    Ability to edit on both linear and non-linear production systems in multiple formats such as Beta SP, Beta SX, SVHS, MPEG, etc required. Ability to operate Macintosh and Windows computer platforms and familiar with AVID required and a variety of Adobe products such a PhotoShop, After Affects, Illustrator, Premier preferred. Knowledge of basic computer operations in the areas of live TV directing, call and switch live multiple camera programs, TV programming, scheduling and traffic. Knowledge of satellite uplink and downlink procedures, as well as signal tracking while at sea preferred. Completion of high school or basic education equivalency required.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests,supervisors and co-workers. Ability to speak additional languages such as Spanish, Portugese, Italian, French or German preferred. A language aptitude test may be requested.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 75 pounds.
  • Casino department

    Casino Department

    Casino Operations


    A little bit of Vegas, a little bit of Monte Carlo, and a lot of oboard fun!
    Cruise ships features a high energy casino with table games including blackjack, poker, roulette and more, as well as a wide variety of slots and other gaming excitement.
    If you are interested in opportunities within our floating casinos, we may have a jackpot position for you.
    Please explore our opportunities if you are interested in becoming a part of this fast-paced environment.

    Casino Dealer


    POSITION SUMMARY


    Conducts gaming table games such as Blackjack, Dice, Roulette, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties.

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets
    This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function. This position has no supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency.
    Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker, and various other casino games.
    Ability to rapidly discern the numbers on dice, cards, wheels, etc., and determine the outcome of the game.
    Ability to communicate effectively and tactfully with guests, department heads and shipboard crewmembers to resolve problems and negotiate resolutions. Ability to stand for an extended period of time. Maker or related programs.
    Completion of high school or GED required; university degree preferred.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Casino Cashier


    POSITION SUMMARY


    Receives and exchanges cash and coins, chips, and checks, credit and/or other monetary notes for guests enjoying the Casino, by performing the following duties and responsibilities.

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets.
    This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.
    This position has no supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Two years cash handling experience in a customer contact position within the casino, hotel, banking or related industry.
    Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate effectively and tactfully with guests, department heads and shipboard crewmembers to resolve problems and negotiate resolutions.
    Ability to count chips and paper currency quickly and accurately.
    Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
    Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
    Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs. Completion of high school or GED required; university degree preferred.
    Recognize and possess the ability to count coins and paper currency in U.S. Dollars quickly and accurately.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Slot Technician


    POSITION SUMMARY


    Installs, services, adjusts and repairs coin-operated slot machines, currency changers, video arcade games and currency and coin-handling equipment located in the shipboard Casino. The position is also responsible for maintaining and repairing signage and the computerized gym equipment.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
    Previous slot technician work experience in live o casinos preferred.
    Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment and methods and procedures in mechanical drawings.
    Proven customer service skills to interact appropriately with guest in a considerate, professional and positive manner by showing concern and listening actively.
    Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
    Ability to stand for an extended period of time.
    Ability to count paper and coin currency quickly and accurately.
    Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
    Completion of high school or basic education equivalency preferred.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    Required to move objects by lifting carrying, pushing, and pulling. Stooping, kneeling and crouching are required to repair and check machines. Full mobility of wrist, thumb, and fingers is required for detailed electrical mechanical repairs.

    Slot Attendant


    POSITION SUMMARY


    Installs, services, adjusts and repairs minor problems on coin-operated slot machines located in the shipboard Casino.
    The position is also responsible for all jackpot and fill transactions during the shift.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment preferred but not required. Previous Slot Attendant work experience in live casinos preferred.
    Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment and methods and procedures in mechanical drawings.
    Proven customer service skills to interact appropriately with guest in a considerate, professional and positive manner by showing concern and listening actively.
    Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
    Ability to stand for an extended o period of time.
    Ability to count paper and coin currency quickly and accurately.
    Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
    Completion of high school or basic education equivalency preferred.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    Required to move objects by lifting carrying, pushing, and pulling. Stooping, kneeling and crouching are required to repair and check machines. Full mobility of wrist, thumb, and fingers is required for detailed electrical mechanical repairs.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
  • Information Technology

    Information Technology

    Information Technology


    The onboard information technology team is responsible for operating and maintaining all aspects of the onboard computer systems, both hardware and software.
    An internal system is used for our entire hotel department which requires team members to have thorough knowledge of various technological skills such as:
    network operating systems management, configuration, techniques and topologies.
    Experience with major consumer software applications is also a requirement for this department.
    If you are interested in a fast-paced IT environment, please explore our opportunities.

    Online Technician


    POSITION SUMMARY


    Assists in the IT Operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, Internet Café areas, Computer Classroom equipment, Guest Stateroom computer equipment.
    All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas.

    GUEST SERVICE RESPONSIBILITIES:

    I. Assists guests as scheduled during Internet Café hours.
    II. Assists guests during the classes scheduled by the Celebrity Online Manager.
    III. Assists crew as a point of contact for first level support, provided that this does not conflict in any way with the guests' support and assistance.

    Hiring Requirements:

    • Bachelor’s degree in computer science, or related field from an accredited college or university or the international equivalent preferred.
    • Obtain certification through CompTIA's A+ (validates the latest skills needed by todays computer professionals) & Network+ (validates the knowledge and skills of network professionals).
    • Ability to conduct basic LAN and/or WAN troubleshooting diagnostics.
    • Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
    • Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the entire IT operation.
    • Minimum six months experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred.
    • Ability to communicate politely to other co-workers, management, and guests to resolve problems and negotiate resolutions.
    • Ability to operate basic office equipment, including telephones, computers and copy machines.
    • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as word processing, spreadsheets, and presentations.

    Language Requirements:

    • Possess an advanced ability to speak English clearly, distinctly and cordially, including the ability to interact with other co-workers, management, and guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from co-workers, management, and guests.
    • Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    • While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    • All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboat.

    Asst Data Systems Manager


    POSITION SUMMARY


    Investigates and resolves software and hardware problems of shipboard computer users by performing the following essential duties and responsibilities.
    All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Bachelor’s degree in computer science, or related field from an accredited college or university or the international equivalent preferred.
    Obtain certification through CompTIA's A+ (validates the latest skills needed by todays computer professionals) & Network+ (validates the knowledge and skills of network professionals).
    Ability to conduct basic LAN and/or WAN troubleshooting diagnostics.
    Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
    Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire IT operation.
    Minimum six months experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred.
    Experience with accounting, bookkeeping or point of sale systems preferred.
    Ability to communicate politely to other co-workers, management, and guests to resolve problems and negotiate resolutions.
    Ability to operate basic office equipment, including telephones, computers and copy machines.
    Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as word processing, spreadsheets, and presentations.

    Language Requirements:

    Possess an advanced ability to speak English clearly, distinctly and cordially, including the ability to interact with other co-workers, management, and guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from co-workers, managment, and guests.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboat.

    Data Systems Manager


    POSITION SUMMARY


  • Guest Services

    Guest Relations

    Guest Relations


    Create a great experiences by delighting guests with personalized service. The Guest Services Desk is the heart of the ship and the customer experience.
    Guest Services is responsible for providing consistent personalized service to the guests and assisting to achieve the best possible resolution of matters, in collaboration with all of the operational areas onboard.

    If you enjoy a diverse, fast-paced environment where you'll have an opportunity to create loyalty through the service you deliver, we'd like to invite you to become a member of great team of professionals.

    Guest Services Officer


    POSITION SUMMARY


    The Guest Services Officer will be responsible for ‘Delivering the Wow’ while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum one-year experience in a customer contact position within the hotel field or related industry.
    Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
    Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
    Ability to communicate tactfully with guests, department heads and shipboard
    Employees to resolve problems and negotiate resolutions.
    Ability to operate basic office equipment, including telephones, computers and copy machines.
    Completion of high school or basic education equivalency preferred.

    Language Requirements:

    Required to speak English clearly and distinctly.
    Aptitude to read and write English in order to understand and interpret written procedures.
    This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak one of additional languages such as Spanish, French, German, Italian or Portuguese

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Guest Service Manager


    POSITION SUMMARY


    Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding customer service to our guests that goes above and beyond their expectations each and every time.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum two years front of house managerial/operational experience in a  hotel, cruise line or hospitality industry related field preferred.
    Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
    Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
    Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
    Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
    Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
    Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
    Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
    Demonstrates a working knowledge to operate all office equipment.
    Completion of high school, basic or vocational education equivalency preferred.
    Working knowledge of US cash handling procedures and foreign exchange required.

    Language Requirements:

    Required to speak English clearly and distinctly. Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

    Physical Requirements:

    While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.
    Ability to lift and/or move up to 50 pounds.

    International Host/ess


    POSITION SUMMARY


    Provides personalized customer service, language assistance and translation to non-English speaking guests to enhance their understanding and enjoyment of the Celebrity/Azamara experience.

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets. This position is responsible for indirect cost containment through the proper use of printed materials.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function. This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Ability to speak fluently, read and write English, Spanish, Italian, German and French. A language proficiency test may be required.
    Customer service experience utilizing a variety of languages in the hospitality industry preferred.
    Excellent customer service multilingual skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
    Ability to communicate tactfully with guests, department heads and crewmemers to resolve problems and negotiate resolutions.
    Working knowledge of computers, internet access, and the ability to navigate within a variety desktop publishing software packages.
    Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred.

    Language Requirements:

    Ability to speak the languages stated above clearly, distinctly and cordially with guests.
    Ability to read and write the languages stated above, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

    Physical Requirements:

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
  • Shore Excursions

    Shore Excursions

    Shore Excursions


    Cruise ships visit the most exciting destinations around the world and Shore Excursions team is committed to help our guests make the most of their port visits!
    Water related activities, wilderness tours, sightseeing, adventure tours… the list is almost endless! Sound exciting?
    The Shore Excursions team is a group of knowledgeable professionals who have a passion for guest service, and are motivated by a fast-paced sales environment.

    If you are an experienced professional who would like the opportunity to enhance the guest experience through shore excursion sales, we invite you to explore your potential - and our available positions.

    Shore Excursion Staff


    POSITION SUMMARY


    Promotes, explains and sells shore excursion tours and packages to gusts onboard the vessels by performing the following essential duties and responsibilities.

    FINANCIAL RESPONSIBILITIES

    Financial responsibilities for budget, expenses and/or achievement of revenue targets. This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.

    MOTIVATIONAL RESPONSIBILITIES

    People management responsibilities to ensure optimal performance of the function.This position does not have supervisory responsibilities.

    QUALIFICATIONS

    Minimum hiring, language and physical requirements to perform the job.

    Hiring Requirements:

    Minimum of two (2) years shipboard experience in a guest relations capacity.
    Knowledge of ports and tours is required.
    Sales background is beneficial.
    Excellent public relations skills.
    Excellent public speaking skills
    Very strong communication, problem solving, decision making, and interpersonal skills.
    Superior customer service, team building and conflict resolution skills.
    Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
    Intermediate computer software skills required. Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and corrections.

    Language Requirements:

    Ability to speak English clearly, distinctly and cordially with guests.
    Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
    Ability to speak additional languages such as Spanish, French or German preferred.

    Physical Requirements:

     While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
     All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

    Destination Concierge


    POSITION SUMMARY


    Description

    Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.

    The Destination Concierge is responsible for promoting, marketing and selling tours to high end premium guests onboard the vessel. This position ensures the achievement of company targets revenue, guest satisfaction, shareholder value, employee satisfaction, and other key results areas.

    Responsibilities include but are not limited to:

    Manages premium tour sales, refund issues, and ensures general port and ship information is relayed to the guests.
    Develops executes tactical plans to achieve financial targets understanding the financials behind the business.
    Promotes and sells premium tours onboard to optimize revenue.
    Ensures the effective planning, marketing, and selling of all revenue opportunities.
    Responsible for quality control of the tour program and maintains an inventory of available tours on a cruise-by-cruise basis.
    Develops and implements new ideas for revenue and operational efficiencies.
  • How to apply

    To apply with us send your updated resume (CV) to us. Please read more what documentation you need to sumbit.

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  • Job Listing

    Here you may search through all job postings onboard cruise ships.

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  • Opening Hours

    • Monday - Friday
      9.00 - 17.00
    • Saturday
      Closed
    • Sunday
      Closed