Crew Manager – Marella Cruises  

The Crew Manager is responsible for establishing, reinforcing and maintaining the company service culture by conducting structured training and development programs, and to help improve company efficiencies and financial results through improved staff development

Essential duties and responsibilities

Operational
· Help develop, implement and deliver training programs within the organization.
· Plan the implementation and facilitation of crew activities and events.
· Oversee production and distribution of training materials and other resources to ensure that operations are managed within authorized budgets.
· Produce appropriate feedback to Hotel Manager and all BSSL departments regarding service standards and training (both required and delivered).
· Facilitate actions and appropriate response regarding Crew Welfare/Wellbeing issues.
· Liaise with Crew Purser and BSSL operations concerning crew rotations and pertaining to available berthing.
· Liaises with Heads of Departments and crew to monitor implementation and effectiveness of training.
· Commit to the company training philosophy and reinforces the same to all company personnel through regular engagement and verbal testing of the crew during rounding.
· Provide appropriate feedback to the company regarding all matters T&D for the purpose of improving the training programs.
· Record and update all training on the Apollo/BSSL HR System (if available).
· Record and update training documents and file necessary paperwork to record all trainings for auditing.
· Maintain crew training facilities/rooms and associated equipment, either stationary or portable.
· Facilitate accurate information flow to senior on board management concerning any crew welfare or wellbeing issues.
· Chair the Crew Welfare Committee, ensuring that it is conducted in a business-like manner and is suitably represented by all departments.
· Schedule the CWC meeting, set the agenda, record and disseminate the minutes of the meeting and ensure timely and appropriate follow up via on board Management.
· Develop, implement and manage crew recognition programs. And confer with department heads to arrange appropriate rewards in line with current on board directives and programs.

Assign cabins for all sign-on crew.
· Change cabin assignments when necessary.
· Maintain an updated full cabin assignment list for all the ship and distribute as required on a cruise-bycruisebasis.
· Provide timely communiqués for on board Hotel Management regarding training issues.
· Update crew notice boards with current, relevant news and information.
· Arrange crew social events, excursions, etc., encouraging the involvement of department heads in crew welfare and relaxation opportunities.
· Produce an informative and entertaining monthly crew newsletter, encouraging contributions from management and crew.
· Distribute copies of crew newsletter to crew and crew common areas.
· Welcome crew during sign on, issue appropriate paperwork and handouts (Welcome aboard booklet, pin, cabin keys, name badges, etc.) in conjunction with Crew Purser.
· Assist the Crew Purser whenever possible.
· Organize the necessary arrangements for the Department Heads or assigned department representative to meet and greet their new sign on crew.
· Conduct regular audits and inspections of crew areas (with or without other departmental managers) on behalf of the crew, to check for cleanliness, health and safety issues, non-working items, or missing items.
· Follow up on required repairs and maintenance.
· Record results of each inspection.
· Conduct regular audits and inspections of customer service areas (with or without other departmental managers) to check company customer service standards are being met.
· Record results of each inspection.
· Comply an End of Cruise report and distribute per Apollo/BSSL directive.

Minimum experience and qualification requirements for position:

·        Fluent in written and spoken English

·        Must be able to communicate effectively with the senior management

·        Minimum of three years Purser-related experience on ships

Contract length: 8 months

Salary: 1200$

Necessary documents:

·        CV

·        Passport or ID card

·        Photo