Receptionist – Marella Cruises     

The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are treated in a polite and friendly manner and that their questions and concerns are handled correctly.

Essential duties and responsibilities

Operational
· Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.
· Maintain the reception guest log book with great detail, ensuring that any issues or comments of interest
are recorded for future reference.
· Communicates all guest concerns or issues to the relevant department for action and follow up.
· Create AVOs for maintenance problems in guest cabins.
· Issue replacement swipe cards and cabin keys.
· Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining
balances at the end of the cruise.
· Register credit cards for guests for account payment.
· Maintain control of their personal account and all funds received.
· Balance with Chief Purser at the end of the cruise.
· Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.
· Answer telephone calls, internal and external, and assist callers with the information requested.
· Connect outside calls to the desired extension or take messages if the recipient is not available.
· Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.

Minimum experience and qualification requirements for position:

·        Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.

·        Must be able to communicate effectively with the senior management

Contract length: 8 months

Salary: 1100$

Necessary documents:

·        CV

·        Passport or ID card

·        Photo