The Sommelier ensure guests satisfaction by assisting the Head Sommelier in delivering quality and variety of wines and wine services, consistently and effectively reflecting the luxurious nature of our company. To assist with effective operation of the department, achieving and exceed departmental financial targets (revenue, costs).
Achievement of departmental financial targets (revenue, costs).
Ensuring that own area is properly stocked and set up as scheduled.
Ensuring effective beverage services in the restaurants, being fully responsible for the service in a section of the main dining room or an alternative dining location.
Supervising assigned personal with wine service in alternative dining locations.
Assisting the Head Sommelier with preparing the restaurant for service every morning, afternoon as required to ensured guest satisfaction.
Knowing the full wine list in order to assist guests with their choices, being able to make recommendations to guests for a better choice, up selling, suggesting and recommending.
Being aware of all events and activities on the ship at all times.
Making suggestions to the Head Sommelier when scheduling events.
Assisting, if requested by the Head Sommelier, with the setting up of wine tasting and any other relevant activity.
Resolving any passenger queries or questions, reporting immediately any guestsÃÂ´ dissatisfaction to the Head Sommelier, so he/she can take action with effective discretionary guest recovery.
Ensuring compliance with company procedures, good stock control and accurate charging to accounts
Seeking every opportunity to up sale wines, without being pushy.
Assisting the Head Sommelier with the inventory of glasses, utensils and bottles, ensuring all glasses and utensils are in pristine condition at all times.
Receiving requisitions and organizing the wine cellar with stock.
To ensure confidentiality when handling sensitive information.
To achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner in accordance with company policies.
To project a favourable image of the company, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor.
To observe and enforce uniform standards according to company policies and procedures.
Aware of par levels, stock and stock control, as well as requisition procedures.
Must promote, set up and organize wine events.
Knowledgeable about bar set ups, cocktail presentations and standard cocktail recipes/garnishes.
USPH: Guaranteeing safety, hygiene and sanitation practices are present at all times, maintaining cleanliness of all areas up to USPH and company standards, policies and procedures.
Minimum experience and qualification requirements for position:
Elementary and middle school (12th grade) or higher.
Completed Sommelier trainings or certificates
Skills Knowledge of general office practices, procedures and equipment; ability to prioritize tasks and work independently; strong organizational, interpersonal and communication skills; ability to interact with senior level management and owner representatives.