Provide direction; support; guidance and coordinate the Housekeeping and Laundry operations consisting of approximately 90-100 Officers and Crew. Financial performance of the department

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for leading and supporting a multi-cultural team of Housekeeping Managers and crew and
laundry Team, ensuring the highest level of guest and crew satisfaction and productivity.
• Will provide the highest levels of comfort and hospitality to guests and ensure impeccable standards of cleanliness and hygiene in all areas, as per VOC standards.
• Achieve maximum guest satisfaction and organizational profitability as set by VOC standards.
• Will provide leadership for all direct reports; Responsibilities include, but are not limited to:
Ø Managing personnel files
Ø Conducting performance reviews, including discipline as needed
Ø Ensuring MLC compliance
Ø Onboard training
Ø Succession planning
Ø Crew recognition and communication
• Manage and ensure the financial performance of Housekeeping department are on target.
• Ensure a safe and fair work environment.
• Oversee inventory control and approve purchase order and requisitions.
• Ensure full adherence to USPH standards.
• Monitor reports such as Voyage\cruise report to identify opportunity to improve guest service and satisfaction.
• Facilitate department meetings.
• Perform regular inspection of all Housekeeping areas to ensure compliance with VOC standards.
• Perform regular inspections of the main laundry facility. Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
• Participate in various Department Head meeting.
• Participate in shipboard inspection as required.
• Partnership with other departments.
• Meet daily with Team Leaders to provide feedback and operational updates.
• Follow through direct report day to day work.
• Identifies issues\concerns and find solution for improvement.
• Ensure all Human Resources related issues are handle properly and fairly as per VOC standards.
• Demonstrate professionalism and be a good role model for subordinates.
• Handle guest and Crew challenges in an efficient and professional manner.
• Maintain a clean and safe workplace with emphasis on employee health and fire\chemical safety.
• Operate in line with all USPH, Environmental, Safety and Security Policy.

Minimum experience and qualification requirements for position:

·        Minimum five years’ experience as Executive Housekeeper with 5 stars plus ships operation of 500 + cabin.

·        Business Administration or Hotel Management degree preferred.

·        Dry-dock\New build experience preferred

·        Strong knowledge of USPH

·        Knowledge of laundry operation.

·        Proven experience leading a large multicultural team.

·        Demonstrate strong knowledge of Human Resources process and procedures

·        Demonstrated strong English communication skills, both verbal and written.

·        Demonstrated ability to handle multiple tasks and work well under pressure.

·        Demonstrated positive attitude, self-motivation and follow through.

·        Strong partnering, networking and relationship skills.

·        Career shows a steady progress in Housekeeping.

·        Ability to understand needs of front-line leaders.

·        Demonstrated proficiency with PC based databases, spread sheets, and word processing systems

·        Team builder with excellent motivational skills and coaching ability

·        Demonstrated ability to work in a highly organized and efficient manner

Contract length: 4 months on / 2 months off

Salary: 6521$

Necessary documents:

·        CV

·        Passport or ID card

·        Photo

·        Criminal background evaluation