Main function: To deal with all passengers requests during night hours. To assist the pursers office back of the house administration. To handle all passenger complains and requests during night hours. To assist with check –in and out procedures. To assist the EDP Manager with all IT issues

Profile:

·   Must have refined skills in public relations, which demands a very good command of the English and German language

·   At least four years experience in the hotel industry in both practical and management and administration positions

·   Must have Typing skills, Computer knowledge of Windows XP, Word, Excel, MS Outlook. Additional: Fidelio Cruise (or similar Ship Management System) Experience of Desk top publishing would be a plus.

·   Must have the ability to communicate with all levels of personnel and passengers

·   Must have reasonable experience of administration work

·   Should be a self-starter, reliable, able to work unsupervised, work to tight deadlines and above all to show flexibility to work in each department.

·   Administration and management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations.

Specific Duties and Activities:

Checking in and out of passengers

Responsible for all inquiries of passengers during night times

Information centre for telephone inquiries

Dealing with the money exchange office

Assistance in the terminal if required on embarkation

Collect passports on embarkation

Authorize and register credit cards on embarkation

General help and guide to passengers on embarkation

AVO / Repair / Maintenance requests

Reception Log Book

Printing and preparation of passenger financial statements

Collection / Handout of passports

Checking out of passengers on disembarkation

Taking payments from passengers on disembarkation

Hand out passports on disembarkation

Guide passengers on disembarkation

Close accounts / balance cash flow on disembarkation

Administration of the on board PMS & POS System

Administration and management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations

Training: train new users in the basics of the system: windows, email, intranet,ms office, in-house applications (invoice manager, human resource database), PMS and POS etc.

Necessary documents:

• CV
• Passport copy
• Photo
•  

How to apply: Please, send your detailed CV on English language on following email address: globalshipping@mts.rs