Dealers will perform their duties in accordance with the directives as set down in the Casino Operations Manual ensuring that the highest standards of efficiency, guest service and security are met in accordance with the company's policies and procedures.
The Dealer serves as the direct contact between the patrons and the Casino Management and as such is required to conform to the highest levels of professionalism, appearance and communication.
The Casino Management may assign a Dealer other duty outside the Casino Operation. The Dealer is expected to perform these duties to the highest standards of efficiency, guest service and integrity.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
- Deal games in accordance with the rules of the game, policies and procedures.
- Ensures betting compliance and payments in accordance to game rules and limits.
- Provides exchange of currency for chips.
- Informs guests of game rules and enforces game rules in accordance to procedures.
- Ensures game protection and protection of Company's assets.
- Informs Supervisor of any suspicious behaviour to prevent fraud.
- Verify bankrolls and credits with Supervisor.
- Supervises the proper care and use of Casino equipment and reports any damage or loss immediately to the Supervisor.
- Assist guest with questions regarding Casino activities or refers to appropriate personnel.
- Assumes other duties as assigned by the Casino Supervisor.
- Maintains the standards and guidelines recommended by SEMS and NCL Casino Operations.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
Minimum experience and qualification requirements for position:
Minimum of at least two years dealing experience preferred.
Experience in 3 or more of the following games: Blackjack, Roulette, Let it Ride, Caribbean Stud Poker, 3-Card Poker, Baccarat, Pai Gow Tiles, Pai Gow Poker, or Texas Hold'em.